Customer Communication


This area of the site will provide information regarding client communication. Building strong client relationships is our aim, after all we don't communicate with bricks and mortar but rather with real, live people. We know how we like to be communicated with so want to treat our clients in exactly the same way.

We want to give confidence to clients that we know what we are doing and we are working in partnership with them. Experience tells us that face to face communication is best as it enables proper conversation. Knowing this our Client Relationship Managers aim to meet clients during all regular site inspections and are always eager to attend regular residents meetings. When individual clients require some clarification we find it easiest to meet on site to discuss such matters rather than try to do so some other way. Sometimes our communication is simply conveying information in a timely and clear manner so conversation is not necessary.